Cancellation & Refund Policy

At Supertrade Infotech Pvt. Ltd., we strive to provide our customers with a transparent and fair cancellation and refund policy. We understand that circumstances may arise where you need to cancel your purchase or request a refund. To ensure a smooth process and excellent customer experience, we have established the following policy:

Cancellation Policy:

Cancellation Window: You may cancel your order or booking within days/hours from the time of purchase or reservation. The specific cancellation window may vary depending on the product or service.

Cancellation Procedure: To initiate a cancellation, please contact our customer support team through mail@superadscience.com Be sure to provide your order or booking number, and our team will guide you through the process.

Refund Eligibility: Your eligibility for a refund depends on the product or service you have purchased. Some services or products may be non-refundable, and this will be clearly specified at the time of purchase.

Refund Method: Refunds will be processed through the same payment method you used for the purchase, unless otherwise specified. Refunds may take 7 days to reflect in your account, depending on your payment provider.

Refund Policy:

Full Refund: You are eligible for a full refund if you cancel your order within the specified cancellation window, and the product or service is refundable.

Partial Refund: In certain cases, you may be eligible for a partial refund. This could include deductions for processing fees or non-refundable elements of a product or service.

Non-Refundable Items: Some products or services are non-refundable, such as digital downloads, customized products, or perishable goods. Please check the product/service description for any non-refundable conditions.

Special Circumstances: We understand that unexpected situations can occur. If you believe you have a valid reason for a refund outside the standard policy, please contact our customer support team. We will assess your request on a case-by-case basis.

Changes to the Policy:

SuperAd Science reserves the right to make changes or updates to this cancellation and refund policy. Any changes will be effective immediately upon posting on our website. We encourage you to review our policy regularly to stay informed about any updates.

Contact Information:

If you have any questions or concerns about our cancellation and refund policy, please reach out to our customer support team at mail@superadscience.com We are here to assist you and provide the best possible service.

We value your business and strive to make your experience with SuperAd Science as pleasant as possible. Thank you for choosing us for your products and services.